When something looks wrong

Help · Updated 12 September 2026

What to check when setup, saving or sharing does not work as expected.

Setup was interrupted

Reloading the same tab restores your unfinished setup for the same family. Closing the tab, signing out, clearing browser storage or switching devices can lose that draft. If the browser cannot keep it, setup shows a warning. If creating the board fails, keep the tab open and retry; setup is not marked complete until the required writes succeed.

Saving and sharing

“Syncing” means a change is still being sent. “Synced” means the server accepted it. Changes waiting on this device have a Try now button. Stay signed in and keep the browser's data until those changes sync. Changes from another device can overwrite them. Until shared editing is improved, avoid changing the same family records on two devices at once.

If your app offers Review waiting changes, a waiting change may need a decision rather than another retry. A grown-up can compare the two versions, keep the waiting copy, use the shared version, or apply their edits. Applying your edits chooses your version where the same value or habit list changed; other shared edits stay in place.

Older unsent changes

If you see Recover older changes, your browser has older unsent changes without a reliable account label. A grown-up can download a private recovery copy after confirming those changes belong to this family. They will not be applied automatically. Check the file before re-entering changes, and keep it private. New changes can save normally. Signing out or clearing browser data removes the local copy, but not a file you downloaded.

An invitation does not arrive

An email accepted by the provider is not proof it reached the inbox. Family logins shows whether email submission succeeded and provides a private invitation link. Share it only with the intended grown-up. If loading logins or checking an invitation fails, use the retry button.

A child's old journal entries

Removing a child from the current board keeps their journal entries. Open Journal → Wins; entries whose child is no longer on the board appear as “Past child record.” Explicitly erasing a child's records is different: erased entries are not restored by this view.

I can't sign in

Use Forgot password on the sign-in screen. The reset link is emailed to your account address, lasts 30 minutes and works once. If it doesn't arrive within a few minutes, check your spam folder, and check you're using the address you signed up with rather than a similar one. Resetting a password deletes nothing.

If you have two-factor sign-in turned on and have lost your authenticator, use one of the recovery codes you were given when you enabled it. Each code works once.

I signed up and the link never arrived

Creating an account sends a link to the address you typed, and the account is made when you open it. Nothing exists until then, so there's nothing to sign in to yet.

Check your spam folder first. If it isn't there, the likeliest cause by some distance is a typo in the address, and the fastest fix is to fill the form in again with the right one. The link lasts a day and works once.

If you already have a KinHuddle account and try to create another with the same address, you'll get an email saying so rather than a new account, with a link to sign in and a link to set a new password. That's deliberate: it means typing an address into the signup form tells nobody whether that family is already here.

It says my password has been in a data breach

It has. When you choose a password we check it against a public list of passwords found in known breaches, and refuse the ones on it. This is the single most useful thing we can do for an account, because attackers don't guess: they try passwords already known to work somewhere else.

Pick a different one, and if you've used the refused password anywhere else, change it there too. Three unrelated words with a number in them beat anything short and clever.

Your password isn't sent anywhere to do this. We take a one-way fingerprint of it, send five characters of that fingerprint, and do the comparison on our own server. Around one password in a million shares those five characters, so nobody is told which password was asked about or whose it is.

Something I entered didn't save

Look for the sync dot next to Menu.

• ✓ Synced: the server has it. It's on every device.
• Syncing…: in flight. Give it a moment.
• ⚠ Error: the last write failed. Stay on the page, fix your connection, and tap the item again; it retries automatically.

Closing the tab on a red dot is the one reliable way to lose something. Everything else is recoverable.

A whole day looks wrong or empty

Days are recorded in your device's own timezone. If you travel across timezones mid-week, the days either side of the trip can look shifted.

The fix for any wrong or missing day is the same: on the Daily tab, change Logging for to the day you mean, tick what actually happened, then finish that day. Back-dating is fully supported. You are not stuck with what today happens to say.

The points don't add up

Three things commonly explain a total that looks wrong:

• The day wasn't finished. Each tick is saved when you tap it, but only finished days feed the charts and the ladder.
• Rewards were claimed. Claiming a rung spends its points, so the family balance drops on purpose. The Board shows both figures: "128 earned · 30 spent on rewards".
• A seven-day family streak is active. When every child scores on each of seven consecutive days, the family total is multiplied by 1.5. The Board says so when it applies.

A child's tick says "waiting for a grown-up"

That task is marked as needing confirmation. Your child taps it exactly the same way and it stays tapped. The points simply arrive when a grown-up confirms it on the Daily tab that evening. Nothing about it calls anyone a liar, and "not yet" just takes it off tonight's list with no record and no penalty.

I turned on notifications but there's no option for my phone

On an iPhone or iPad, notifications only work once KinHuddle is on your home screen. That's an Apple rule, not ours. In Safari, tap Share → Add to Home Screen, then open KinHuddle from the new icon. The setting appears under Menu → Account settings → Daily reminder.

Your email reminder keeps arriving either way, so nothing is lost while you decide.

The app looks out of date

KinHuddle updates itself in the background and shows a small bar when a new version is ready. If something looks stale, reload the page. Your data lives on the server, not in the tab.