Help & support

Everything below is written for a parent in the middle of a busy week. Short answers first, the reasoning underneath, and nothing that needs a support ticket if you'd rather sort it yourself.

• Your first week

  Setting up in a way that survives past Tuesday — and what to do on each of the first seven days.

• Making it stick

  The practices that separate the families still using a routine in month three from the ones who stopped in week two.

• Rewards that keep working

  How to pitch the ladder so the first reward is close enough to matter and the last one is still worth wanting.

• Kid view, calm mode and one step at a time

  Handing over the phone, and the settings built for children who find a full list overwhelming.

• When something looks wrong

  Sign-in, syncing, a day that looks empty, and points that don't add up.

• Plus, billing and cancelling

  What's free, what Plus adds, and how to cancel or get a refund without emailing anyone.

• Privacy, children's data and deletion

  What KinHuddle stores, what it never stores, and how to take it all back.

The three questions we're asked most

Nothing is happening — my child stopped caring after a week

Almost always the reward ladder is pitched too far away. If the first rung is ten days off, a young child cannot hold the thread that long and the whole thing goes quiet. Change the difficulty in Menu → Family settings → Reward difficulty — Chill puts the first reward within a few good days. More on pitching the ladder.

I set it up and then never opened it again

This is the most common way a family stops, and it is a design problem rather than a discipline problem. Two things fix it: turn on the daily reminder in Menu → Family settings → Daily reminder (free on every plan, and it only emails you on days you haven't already opened the app), and cut your list down to two tasks per child until the check-in is a habit. The first week, day by day.

Can I use this with a co-parent in another house?

Yes. Every grown-up gets their own login — two are free, six on Plus — and everyone sees the same board. There's also a co-parent email field in Family settings if you'd rather they simply received the same reminders and Sunday recap without signing in.